This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox 17.0.1 randomly hangs my computer during 10s

  • 1 valiny
  • 9 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i user633449

tomorr0w
tomorr0w
more options

It happens randomly (at least one or two times per day) that Firefox hangs my computer during 10s to 20s.

The symptoms are :

- mouse doesn't move anymore - harddrive led blinks a lot, and is on nearly all the time - after 10s or 20s , I can hear a system BEEP and I get back the control of the computer - I don't get any error or warning message - It happens only with firefox

It happens randomly (at least one or two times per day) that Firefox hangs my computer during 10s to 20s. The symptoms are : - mouse doesn't move anymore - harddrive led blinks a lot, and is on nearly all the time - after 10s or 20s , I can hear a system BEEP and I get back the control of the computer - I don't get any error or warning message - It happens only with firefox

All Replies (1)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!