This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

firefox 19 updated and freezes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i cor-el

chirayoju
chirayoju
more options

Firefox automatically updated itself to version 19, now I can open the browser but whenever I go to open a new page or click on anything the top of the browser goes grey and I cant do anything, all my icons, tabs etc are grey and cannot be clicked on. I have to use control panel to close the page. Have tried re-installing and it still does the same.

Firefox automatically updated itself to version 19, now I can open the browser but whenever I go to open a new page or click on anything the top of the browser goes grey and I cant do anything, all my icons, tabs etc are grey and cannot be clicked on. I have to use control panel to close the page. Have tried re-installing and it still does the same.

Vahaolana nofidina

What happens with Firefox safe mode? Maybe an extension is acting up, or maybe hardware acceleration is causing problems.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

finitarry
finitarry
more options

Vahaolana Nofidina

What happens with Firefox safe mode? Maybe an extension is acting up, or maybe hardware acceleration is causing problems.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: