This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashing

  • 6 valiny
  • 6 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

ajoalex
ajoalex
more options

firefox crashes when watching youtube videos . it crashes in safe-mode too

crash report id ID: 514f4353-c91e-4064-bba1-dfc042130510 Signature: libflashplayer.so@0x5ff054

firefox crashes when watching youtube videos . it crashes in safe-mode too crash report id ID: 514f4353-c91e-4064-bba1-dfc042130510 Signature: libflashplayer.so@0x5ff054

Novain'i ajoalex t@

All Replies (6)

user633449
user633449
more options

Please update to Firefox 20, and then try again. Update Firefox to the latest release

Ibai
Ibai
  • Administrator
more options

Hi!

Sorry to read that. Let see if we can help you.

First, you are in a really old version of Firefox. Please, update to the latest one. You can find it in this page: https://www.mozilla.org/en-US/

If it keeps happening after the update, could you please share the Crash ID? That would help us identify if that Crash is known and provide you some more information about how to fix it. Check this information to learn more about how to get that info:

Get help fixing this crash

Thanks, Ibai

ajoalex
ajoalex Tompon'ny fanontaniana
more options

https://crash-stats.mozilla.com/report/index/514f4353-c91e-4064-bba1-dfc042130510

here this is the crash id.. i have seen this in version 17 too. i would like to know what the issue is. also crash reports say abt an addon when i dont even have one installed. any idea why?

added crash report details in original post too. thanks

Novain'i ajoalex t@

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

user633449
user633449
more options

Try to update to Firefox 20, it is the latest and most stable version of Firefox. Also update to Flash 11.2

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please update to the latest Flash 11.2 version for Linux.

Latest Flash player versions here: