This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

can't get sync to work

more options

I got a new phone (nexus 4 running 4.2) and I've downloaded bother Firefox versions (beta and normal). they say they are synced but they are not. it says its fully updated but none of my saves passwords are in here nor my bookmarks like they were on my previous phone and my nexus 7 tablet. any suggestions?

I got a new phone (nexus 4 running 4.2) and I've downloaded bother Firefox versions (beta and normal). they say they are synced but they are not. it says its fully updated but none of my saves passwords are in here nor my bookmarks like they were on my previous phone and my nexus 7 tablet. any suggestions?

All Replies (2)

more options

Check on your desktop, if data get synced properly. Check also suggestions in this article:

Firefox Sync troubleshooting and tips

Regards

more options

Thanks but I already read this article and it didn't offer any useful help. My 3 computers and 1 tablet are syncing fine. It's just this phone that isn't.