This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox 22 on a MAC suddenly stopped remembering username/passwords and will NOT PROMPT to save a password (except on this site)

  • 3 valiny
  • 3 manana an'ity olana ity
  • 21 views
  • Valiny farany nomen'i Curtispsf1

more options

I think I've been using Firefox 22 with a MAC desktop for awhile. Changed password for Yahoo and forgot to click remember password, so I set out trying to figure out how to get a prompt again. And then suddenly NO remembered login info for ANY site. I've done the usual:

1. Preferences > Security - Remember passwords always checked. No exceptions. 2. Tools > Page Info > Security > Passwords saved = Nothing. For any site 3. I've tried booting in Safe Mode...no change

It's as if all the login info has been deleted/turned off. I did try to get the password prompt for the site with the new password by deleting the old passwords under Passwords Saved> Show Passwords hoping that would get a prompt for the site. Nothing.

When I logged into THIS site after setting up an account, I did successfully get a password prompt and retained the password.

I have no idea why the login credentials disappeared for ALL sites. I also have NO idea how to get a previously "unsaved" password site to prompt so I may save the password.

I've seen some help info that says to check Tools> Options (I don't have an "options tab" within Tools. The only recent change I've made is the installation of DivX software.

I think I've been using Firefox 22 with a MAC desktop for awhile. Changed password for Yahoo and forgot to click remember password, so I set out trying to figure out how to get a prompt again. And then suddenly NO remembered login info for ANY site. I've done the usual: 1. Preferences > Security - Remember passwords always checked. No exceptions. 2. Tools > Page Info > Security > Passwords saved = Nothing. For any site 3. I've tried booting in Safe Mode...no change It's as if all the login info has been deleted/turned off. I did try to get the password prompt for the site with the new password by deleting the old passwords under Passwords Saved> Show Passwords hoping that would get a prompt for the site. Nothing. When I logged into THIS site after setting up an account, I did successfully get a password prompt and retained the password. I have no idea why the login credentials disappeared for ALL sites. I also have NO idea how to get a previously "unsaved" password site to prompt so I may save the password. I've seen some help info that says to check Tools> Options (I don't have an "options tab" within Tools. The only recent change I've made is the installation of DivX software.

All Replies (3)

more options

Websites remembering you and automatically log you in is stored in a cookie.

  • Create an Allow cookie exception to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

To see all History and Cookie settings, choose:

  • Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history"
  • Firefox > Preferences > Privacy > Cookies: Exceptions

The Yahoo website is using autocomplete=off to prevent Firefox from saving and filling the name and password.

You can remove autocomplete=off with a bookmarklet to make Firefox save names and passwords and other form data.

more options

Thanks for the advice Cor-el.

I don't want the Website to remember me through its' cookies. I've always deleted cookies automatically after closing firefox while retaining saved passwords. I'd prefer Firefox retaining ITS' ability to manage stored passwords.

I'll check into the other links for info. What I'm most interested right now is finding out how to get those usernames and passwords that were previously stored and saved back (if possible).

more options

Also, I believe I've gone through most of the stuff in the other posted sites. Firefox has ALWAYS allowed me to save and store my Yahoo password. All of my preference settings have remained the same.

Is there some overriding setting for ALL previously stored passwords that is being suppressed which might lead to Firefox reverting back to remembering the username and passwords previously stored?