This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

youtube won't run with firefox or Facebook

  • 1 valiny
  • 1 manana an'ity olana ity
  • 14 views
  • Valiny farany nomen'i kobe

more options

When wanting to run video from youtube on both firefox and facebook from my Android phone I get a message telling me I need an account with youtube and a channel. I have an account with youtube and it won't let me sign in when attempting to.

Have tried using Google browser on phone and am able to run youtube content and video with no problem. 

Any ideas???

When wanting to run video from youtube on both firefox and facebook from my Android phone I get a message telling me I need an account with youtube and a channel. I have an account with youtube and it won't let me sign in when attempting to. Have tried using Google browser on phone and am able to run youtube content and video with no problem. Any ideas???

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!