We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes every time I open it, within seconds, so I can't fix anything in the toolbars (if that's where the problem is).

  • 5 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

SEHW
SEHW
more options

Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

All Replies (5)

ideato
ideato
more options

Hello SEHW, we're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

SEHW
SEHW Tompon'ny fanontaniana
more options

bp-920c7ea7-c2f7-40b5-aaf1-0963a2130813 bp-52e4e7a1-7c77-4a45-9d7e-698282130819 bp-9b560dc3-722f-401c-acd3-470692130801 bp-5b7adf6b-b9ca-4a90-91e1-741582130801 bp-3d32c2f1-5f89-49eb-a5e9-4063d2130819

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This looks like a problem with a font.

You can do a check for corrupted and duplicate fonts and other font issues:

SEHW
SEHW Tompon'ny fanontaniana
more options

I already did the font thing, and all it did was make Microsoft Word crash too!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It sounds that you didn't succeed in fixing the font problem.

You can try to ask advice at a Mac oriented forum.