This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

ask.com has Hijacked my PRIVATE window. When i private ASK is there.

  • 3 valiny
  • 3 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

berdel1
berdel1
more options

I somehow downloaded something and ASK.com hijacked my homepage and my browser. I fixed the homepage and browser by going about.config then keyword.url and reset but now whenever i want to use my private window it is ASK.com. I have deleted everything i could find with ask.com

I somehow downloaded something and ASK.com hijacked my homepage and my browser. I fixed the homepage and browser by going about.config then keyword.url and reset but now whenever i want to use my private window it is ASK.com. I have deleted everything i could find with ask.com

All Replies (3)

Nellus
Nellus
more options

Try to remove add on or plugin following this guide: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons?esab=a&s=add+on&r=4&as=s

DEEPAK KRISHNAN P.R
DEEPAK KRISHNAN P.R
more options

Hi,

try

help -> restart with add-ons disabled.

(start on safe mode) Regards Deepak Krishnan P.R

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 11.8 r800
  2. Shockwave Flash 11.4 r402

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32).

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

If you do not keep changes after a restart or otherwise have problems with preferences, see: