This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why does Camtasia record black screen with audio in Firefox

  • 2 valiny
  • 1 manana an'ity olana ity
  • 43 views
  • Valiny farany nomen'i cor-el

more options

Whilst doing a Camtasia 7 screen capture using Powerpoint, Irfanview and Firefox 24 on Windows 7 64bit PC , I noticed that the audio is recorded but not the video.

When Firefox is closed the Powerpoint and Irfanview elements are recorded correctly.

The screen capture was repeated using Firefox and then Internet Explorer as the browser, the black screen returned on both occasions.

Swapping Internet Explorer for Chrome and then Opera, the screen capture was recorded correctly thus there is an issue with Firefox and Camtasia where only the audio is being recorded.

Whilst doing a Camtasia 7 screen capture using Powerpoint, Irfanview and Firefox 24 on Windows 7 64bit PC , I noticed that the audio is recorded but not the video. When Firefox is closed the Powerpoint and Irfanview elements are recorded correctly. The screen capture was repeated using Firefox and then Internet Explorer as the browser, the black screen returned on both occasions. Swapping Internet Explorer for Chrome and then Opera, the screen capture was recorded correctly thus there is an issue with Firefox and Camtasia where only the audio is being recorded.

Vahaolana nofidina

Try to disable hardware acceleration in Firefox.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

I would start looking for the causes here:

Flash Plugin - Keep it up to date and troubleshoot problems

more options

Vahaolana Nofidina

Try to disable hardware acceleration in Firefox.