This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 2 valiny
  • 2 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i cor-el

allowat3
allowat3
more options

I recently switched antivirus programs from Kapersky Clear to Trend Micro Titanium . Ever since, Firefox crashes at different times, mostly when I am on Facebook. This didn't happen before I started using Trend Micro. Is there anything I can do to prevent Firefox from crashing?

I recently switched antivirus programs from Kapersky Clear to Trend Micro Titanium . Ever since, Firefox crashes at different times, mostly when I am on Facebook. This didn't happen before I started using Trend Micro. Is there anything I can do to prevent Firefox from crashing?

Vahaolana nofidina

You can try to disable the Trend Micro extensions to see if you can find which of them is causing this.

  1. Trend Micro BEP Firefox Extension 8.0.0.1135
  2. Trend Micro NSC Firefox Extension 6.8.0.1118
  3. Trend Micro Toolbar 7.0.0.1206

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

FredMcD
FredMcD
more options

Check the settings on Kapersky Clear.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

You can try to disable the Trend Micro extensions to see if you can find which of them is causing this.

  1. Trend Micro BEP Firefox Extension 8.0.0.1135
  2. Trend Micro NSC Firefox Extension 6.8.0.1118
  3. Trend Micro Toolbar 7.0.0.1206

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.