This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why isn't Download Helper working properly?

  • 4 valiny
  • 9 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Mac Wildstar

stellgos
stellgos
more options

Download Helper (latest version) is no longer working properly. I have Windows 7 (64 bit). I invariably use it with YouTube. The icon does not always revolve as it used to and when it does the options to download hardly ever include the necessary MP4 facility, only a couple of .flv files, which download for about one second! Furthermore, when clicking on a link on the same page as the previously chosen video, Download Helper will still show only details for that previous download, instead of for the new one. A relative of mine has exactly the same problem, so clearly it is not just my system that is apparently incompatible. I have Firefox 26.0 version. Please help!

Download Helper (latest version) is no longer working properly. I have Windows 7 (64 bit). I invariably use it with YouTube. The icon does not always revolve as it used to and when it does the options to download hardly ever include the necessary MP4 facility, only a couple of .flv files, which download for about one second! Furthermore, when clicking on a link on the same page as the previously chosen video, Download Helper will still show only details for that previous download, instead of for the new one. A relative of mine has exactly the same problem, so clearly it is not just my system that is apparently incompatible. I have Firefox 26.0 version. Please help!

All Replies (4)

Milsiades
Milsiades
more options

Hey remember that copyrighted content can not be downloaded. Try reinstalling the addon if this effect does not arise, I recommend you install the Youtube MP3 Podcaster (you can download files with extencion Mp3,3gp,flv,Mp4 and video full HD if the video has the option).

Novain'i Milsiades t@

Mac Wildstar
Mac Wildstar
more options

Im running windows 7 x64, and firefox 64 nightly and it will not download ANY videos off of you tube, including MINE that I put there that I made myself. I don't even get the little down arrow next to the download helper 3 ballon icon. Nor do I see that icon on the you tube page, (like I do in firefox 32 version)

I have tried uninstalling and re-installing several times, both download helper and firefox itself. Im running explorer 10 on my system cause explorer 11 had so many bugs in it.

Novain'i Mac Wildstar t@

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

64 bit version on Windows aren't supported and only are generated to check for compilation issues and do not undergo the testing that the 32 bit version gets, so they can get broken at any time.
If the 32 bit Nightly version works then use that version.

Mac Wildstar
Mac Wildstar
more options

Well, I suggest that both programs (Firefox and download helper ad on) both start thinking about a real 64bit program that works because a lot of people are going to the 64 and I bet MS windblows 9 will NOT support the 32 bit programs when it comes out.

I mean whats the sense of having a 64 bit computer if the software works only in 32 bit mode?!!