This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Connection reset when accessing HTTPS through proxy

  • 3 valiny
  • 19 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i alanbirtles

more options

Since upgrading to firefox 27 when trying to access https://www.birtles.org.uk I receive a connection reset or connection interrupted error. I am connecting through a proxy. Firefox 26 works correctly. I have tried on 3 different machines 2 windows and one Mac with the same results.

Since upgrading to firefox 27 when trying to access https://www.birtles.org.uk I receive a connection reset or connection interrupted error. I am connecting through a proxy. Firefox 26 works correctly. I have tried on 3 different machines 2 windows and one Mac with the same results.

Vahaolana nofidina

This may have been an issue with my employers proxy server, seems to be working correctly now

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (3)

more options

setting security.tls.version.max to 1 or 2 fixes the problem. The server supports TLS 1.2. Monitoring the connection in wireshark firefox sends the client hello message and the server immediately closes the connection

more options

Same issue and resolution for me when I try to access https://mail.ntlworld.com. I'm also connecting through a proxy, have tried both of them available to me. It works fine using other browsers, just firefox causing issues.

Also on an unrelated note, https://support.mozilla.org/en-US/users/register keeps redirecting to the login page. Tried on multiple browsers, in the end had to use mobile to create an account.

Novain'i rtyall t@

more options

Vahaolana Nofidina

This may have been an issue with my employers proxy server, seems to be working correctly now