This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 3 valiny
  • 1 manana an'ity olana ity
  • 14 views
  • Valiny farany nomen'i cor-el

more options

Crash ID: bp-55a53f73-2164-45e5-801c-3bd6e2140213 Firefox crashes when I try to start it. But it does not crash on my wife's user on the same computer (Early-2001 Macbook Pro running OSX 10.9.1). I've tried reinstalling Firefox, starting Firefox in safe mode, Resetting Firefox and creating a new profile. I've also checked and repaired permissions on my computer. Nothing has worked. Please help!

Crash ID: bp-55a53f73-2164-45e5-801c-3bd6e2140213 Firefox crashes when I try to start it. But it does not crash on my wife's user on the same computer (Early-2001 Macbook Pro running OSX 10.9.1). I've tried reinstalling Firefox, starting Firefox in safe mode, Resetting Firefox and creating a new profile. I've also checked and repaired permissions on my computer. Nothing has worked. Please help!

Vahaolana nofidina

That worked! Rapport was already up to date, so I just disabled it and problem solved. Thanks so much.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (3)

more options

That looks like a problem with Trusteer software (RapportTanzan26.dylib).

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

more options

Vahaolana Nofidina

That worked! Rapport was already up to date, so I just disabled it and problem solved. Thanks so much.