This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

The "Reset Firefox" button is missing from the Troubleshooting Information page in Waterfox v. 26.0.

  • 1 valiny
  • 23 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

more options

Upon opening Waterfox I see a message at the bottom of the screen indicating that Waterfox is slow in opening. When I follow the link to find a fix for it, I get the page instructing me on how to reset the programme via the Troubleshooting Information page. However, the "Reset Firefox" button shown in the example is missing from the page in Waterfox.

Upon opening Waterfox I see a message at the bottom of the screen indicating that Waterfox is slow in opening. When I follow the link to find a fix for it, I get the page instructing me on how to reset the programme via the Troubleshooting Information page. However, the "Reset Firefox" button shown in the example is missing from the page in Waterfox.

All Replies (1)

more options

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file.

If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the reset button in Firefox.