Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

There is not enough disk space to download new messages

  • 5 valiny
  • 62 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i AHTI

philb3
philb3
more options

I'm running 24.3.0 - this morning I was able to receive messages until a couple of hours ago and started receiving error message 'There is not enough disk space to download new messages'. I deleted over half my messages but still got error message. I rebooted - no better so I checked Help site and followed: 

"Quit Thunderbird.

Locate the global-messages-db.sqlite file in your Thunderbird Profile . Delete the global-messages-db.sqlite file. "

and the Global Database rebuilt bit I still can't receive more messages. I'm running Windows 7 and have 200GB free on my C drive. What else can I do? My email is pbowling@nc.rr.com but since I can't receive messages, send to my gmail account, philbowlingiii@gmail.com. Thanks, Phil Bowling

I'm running 24.3.0 - this morning I was able to receive messages until a couple of hours ago and started receiving error message 'There is not enough disk space to download new messages'. I deleted over half my messages but still got error message. I rebooted - no better so I checked Help site and followed: "Quit Thunderbird. Locate the global-messages-db.sqlite file in your Thunderbird Profile . Delete the global-messages-db.sqlite file. " and the Global Database rebuilt bit I still can't receive more messages. I'm running Windows 7 and have 200GB free on my C drive. What else can I do? My email is pbowling@nc.rr.com but since I can't receive messages, send to my gmail account, philbowlingiii@gmail.com. Thanks, Phil Bowling

Vahaolana nofidina

I just did another compact and now I'm receiving messages - thanks for your help.

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

First of all, make sure you do have a backup of your profile.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

After deleting messages you should also compact folders.

Assuming you deleted messages from Inbox, right-click Inbox - Compact.

You should set-up Thunderbird to automatically compact folders.

http://kb.mozillazine.org/Compacting_folders

Also accumulating messages in Inbox isn't a good idea, keep your Inbox as tidy as possible.

http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

finitarry
finitarry
more options

Have you been using the Inbox for long-term storage? It was not meant to be used that way. See this page:

philb3
philb3 Tompon'ny fanontaniana
more options

I did have too many notes in the Inbox but I compacted over half today and then deleted some more. I also deleted all sent and trash and the 2010 and 2011 archives and I still haven't been able to receive messages (none since 9:30 this morning). What else can I try - I did the backup christ1 suggested using Mozbackup. Thanks...

philb3
philb3 Tompon'ny fanontaniana
more options

Vahaolana Nofidina

I just did another compact and now I'm receiving messages - thanks for your help.

AHTI
AHTI
more options

i still have this message: There is not enough disk space to download new messages. I am running on Mac..need help