Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Does the free download files have viruses? My Norton keeps deleting them so I can't download Firefox.

  • 3 valiny
  • 2 manana an'ity olana ity
  • 15 views
  • Valiny farany nomen'i the-edmeister

Caroline14
Caroline14
more options

My Firefox browser stopped working so I went to the website to download an update but my security system (Norton) deleted the files saying the Setup file had a virus. I uninstalled Firefox and went to your main website and tried to do the free download again and again Norton deleted the files twice saying they had a virus.

My Firefox browser stopped working so I went to the website to download an update but my security system (Norton) deleted the files saying the Setup file had a virus. I uninstalled Firefox and went to your main website and tried to do the free download again and again Norton deleted the files twice saying they had a virus.

All Replies (3)

user669794
user669794
more options

Use Kaspersky as Anti-Virus . It is far better than any other anti-virus .

user1068417
user1068417
more options

To answer your question: Of course not! There is no virus in the Mozilla Firefox download!

This is an interesting problem. What browser are you using to download Firefox? Are you downloading the entire browser, or just the installer stub? If all else fails, turn off your anti-virus to install Firefox, then turn it back on. (Most installation instructions say to do this anyway)

Novain'i user1068417 t@

the-edmeister
the-edmeister
  • Moderator
more options

Try using the full Firefox installer package from here:
http://www.mozilla.com/en-US/firefox/all.html