This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Wife's Firefox has fallen victim to 'Ask' program. How to correct?

  • 1 valiny
  • 1 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i cor-el

henhill
henhill
more options

we both have Firefox. She has XP op system. Recently when opening her Firefox it is taken over by the 'ASK' program. Very irritating. How do we get rid of ASK and get back to Firefox on her computer? thx.

we both have Firefox. She has XP op system. Recently when opening her Firefox it is taken over by the 'ASK' program. Very irritating. How do we get rid of ASK and get back to Firefox on her computer? thx.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check in "Windows Control Panel > Programs" for recently installed programs to see if anything from Ask or other suspicious software shows up.

  • Control Panel > Programs > Programs and Features > Uninstall or change a program
  • Click the Installed column to sort by this heading

You can check for recently installed suspicious or unknown extensions.

You can open the about:config page via the location bar and search for prefs that refer to ask.com and reset user set (bold) ask.com prefs via the right-click context menu to the default value.