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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I use IMAP on Thunderbird, and one day all of my work related folders disappeared. How do I get them back?

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I think I probably added all those folders on the same day a few months ago. I clicked on compacting folders right before that which usually doesn't impact anything but they have disappeared along with a ton of emails that I need. Has anyone ever encountered this problem?

Also there is a lock icon on the email account and not on the other email address I use in Thunderbird. Hoping someone can help!

I think I probably added all those folders on the same day a few months ago. I clicked on compacting folders right before that which usually doesn't impact anything but they have disappeared along with a ton of emails that I need. Has anyone ever encountered this problem? Also there is a lock icon on the email account and not on the other email address I use in Thunderbird. Hoping someone can help!

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re: lock icon on the email account This just means that account uses a secure connection. It does not mean that the account is "locked".

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