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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to login into account to Sync on my personal MAC

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  • 24 manana an'ity olana ity
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  • Valiny farany nomen'i hk8055

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when i tried to login in my personal MAC it shows

Unknown account

I am trying to sync my office PC and personal MAC.

when i tried to login in my personal MAC it shows Unknown account I am trying to sync my office PC and personal MAC.

All Replies (3)

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Are both those computers currently running Firefox 29?

Once a Sync account has been updated with a Firefox 29 version, any Firefox 28 or earlier version won't be able to use that Sync account.

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Yes both are on version 29. I updated today only.