Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

netio errors using firefox

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

ekunzler
ekunzler
more options

For the last few months whenever I try to use Firefox for a period of time, it causes a windows minidump then cause the BSOD to occur. I would like to send a few minidumps your direction to see if the browser is causing this issue with the NETIO.SYS object. This error does not occur with any other browser so I feel that if you folks could take a look at the dump maybe I could get a direction to go in. I will also be sending these files to Microsoft too.

For the last few months whenever I try to use Firefox for a period of time, it causes a windows minidump then cause the BSOD to occur. I would like to send a few minidumps your direction to see if the browser is causing this issue with the NETIO.SYS object. This error does not occur with any other browser so I feel that if you folks could take a look at the dump maybe I could get a direction to go in. I will also be sending these files to Microsoft too.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

bump

AliceWyman
AliceWyman
  • Moderator
more options

I suggest that you visit a Windows forum to find the cause of this error. For example, I did a google search on "minidump NETIO.SYS Firefox Windows 8.1" and found the following posted Jun 28, 2014 in the Windows 8 Forums > BSOD Crashes and Debugging forum:

(This particular case was resolved by uninstalling Avira Antivirus)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the event log for details of the BSOD.