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why email sent for password change "sent successfully" but never arrives

  • 1 reply
  • 2 have this problem
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  • Last reply by Matt

pmjames
pmjames
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I am frustrated beyond measure! I need to sign in to Firefox, Mozilla, or Thunderbird but it won't accept my password and when an email is sent to pmjames@dslextreme.com to reset password it never arrives. Note: This started after I could no longer click on any link in my email and access website/link. If I type in or copy link address and paste into my google browser it can't find it and says it is not a correct address. This just started 4-5 days ago. I receive other emails and have checked settings, filters, restarted Thunderbird, Firefox, run diagnostics to no avail. Please help. Thank you. Patricia

I am frustrated beyond measure! I need to sign in to Firefox, Mozilla, or Thunderbird but it won't accept my password and when an email is sent to pmjames@dslextreme.com to reset password it never arrives. Note: This started after I could no longer click on any link in my email and access website/link. If I type in or copy link address and paste into my google browser it can't find it and says it is not a correct address. This just started 4-5 days ago. I receive other emails and have checked settings, filters, restarted Thunderbird, Firefox, run diagnostics to no avail. Please help. Thank you. Patricia

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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ok, I am confused, but I think no more than you.

Thunderbird stores your passwords, it does not allocate them or reissue them. Mozilla have no idea what your mail accounts or passwords are.

You can apparently log into this site (your posting here), and this site is what any password reset mails would be about if they come from Mozilla.

I strongly suggest you log into your web mail at delextreme.com and look in the trash, spam. junk and any other folders your mail provider may ave stuck them into. Password reset emails regularly go to spam or trash. Mail providers just do what they like.

Notre that is you click a link and chrome can not find the link it is not a problem with your mail client. It may however be a problem with your anti virus (modifying the links to protect you from yourself) or a DNS issue preventing the sites from resolving. (contact with your isp may well be required to fix that)


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