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What is supposed to happen when I click on "Not Junk" button in Thunderbird in message? I click and nothing happens?

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  • Last reply by Matt

jaapsoft
jaapsoft
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I click on Not Junk, nothing happens. Banner with "thunderbird thinks this message is junk mail" does not disappear after I clicked on Not Junk Button. Email from same sender is again categorized as Junk by Thunderbird. Can I check if this junk-thing works? How?

I click on Not Junk, nothing happens. Banner with "thunderbird thinks this message is junk mail" does not disappear after I clicked on Not Junk Button. Email from same sender is again categorized as Junk by Thunderbird. Can I check if this junk-thing works? How?

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Matt
Matt
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To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.