This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox can't load websites but IE can

  • 4 replies
  • 3 have this problem
  • 13 views
  • Last reply by pomelo

pomelo
pomelo
more options

I followed the steps in `Firefox can't load websites but other browsers can', tried browse in safe mode, set the proxy to `no proxy' and `system proxy' - which is also no proxy, and I still cannot display any website. Error Message is `Unable to connect'. I checked Firefox is not working in offline mode. Also monitored with the built-in developer tools, in the `Network' section, any HTTP GET method returns no response. In `Timings', DNS resolution completes in 2 or 3 hundred ms, but Connecting, Sending, Waiting, Receiving are always 0ms. I did not use any 3rd party firewalls, but no matter I turned on or turned off the Windows Firewall, it doesn't helps.

IE can work well. And I tried use fiddler to monitor the network traffic, what is interesting, when fiddler's running and set Firefox to `System proxy', websites can be loaded... Any other desktop applications can visit network, games, battle.net can work well.

I followed the steps in `Firefox can't load websites but other browsers can', tried browse in safe mode, set the proxy to `no proxy' and `system proxy' - which is also no proxy, and I still cannot display any website. Error Message is `Unable to connect'. I checked Firefox is not working in offline mode. Also monitored with the built-in developer tools, in the `Network' section, any HTTP GET method returns no response. In `Timings', DNS resolution completes in 2 or 3 hundred ms, but Connecting, Sending, Waiting, Receiving are always 0ms. I did not use any 3rd party firewalls, but no matter I turned on or turned off the Windows Firewall, it doesn't helps. IE can work well. And I tried use fiddler to monitor the network traffic, what is interesting, when fiddler's running and set Firefox to `System proxy', websites can be loaded... Any other desktop applications can visit network, games, battle.net can work well.

Modified by pomelo

All Replies (4)

vanik84
vanik84
more options

Hello pomelo, try to create a new profile in firefox, to do that completely close all running firefox tabs and windows and hit start and R to go to Run, then type in: firefox.exe -P and click on create new profile and follow the steps, after it's finished try and see if any changes happen and write us back

pomelo
pomelo Question owner
more options

Seems no help. I tried Google Chrome, same problem happens. Weird.

vanik84
vanik84
more options

then it might be some issues with your anti-virus, try to disable live scan temporary and restart the firefox again

pomelo
pomelo Question owner
more options

It doesn't solve the problem, but you helped me to find the way. After doing a full Windows Update, it is good now. Great Thanks