This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am currently running 29.0.1. at each startup Firefox is trying to update but fails with the message "Update Failed.... The update could not be installed.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

kenlarkin55
kenlarkin55
more options

I have tried running a manual update but I still receive the same error "Update Failed : The update could not be installed. All aspects of FF appear to be working normally.

I have tried running a manual update but I still receive the same error "Update Failed : The update could not be installed. All aspects of FF appear to be working normally.

Chosen solution

Some users have reported problems with AVG. Disable it for now. Go to Mozilla.org and get the full installer from this link;

http://www.mozilla.org/en-US/firefox/all

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

Some users have reported problems with AVG. Disable it for now. Go to Mozilla.org and get the full installer from this link;

http://www.mozilla.org/en-US/firefox/all

kenlarkin55
kenlarkin55 Question owner
more options

Thanks. I noticed that I had AVG and Zone Alarm both acting as Virus control. I turned off ZA and installed from your suggested location. All appears OK now. Thanks again.

FredMcD
FredMcD
more options

Glad to help.