This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cant access Thunderbird because of password change

glen40
glen40
more options

I keep getting the message Login to server mail.btinternet.com failed with Retry Enter New Password and Cancel as options I have tried entering my bt email password with no luck, I have tried a new password just for Mozilla Thunderbird with no luck. I have tried Tools/Options/Security/Saved Passwords/Remove all/close OK and then entered a new password still with no luck. I have even tried my BT password as the New Password with no luck Can anybody help I am on Windows 8 Thunderbird 24.4.0

I keep getting the message Login to server mail.btinternet.com failed with Retry Enter New Password and Cancel as options I have tried entering my bt email password with no luck, I have tried a new password just for Mozilla Thunderbird with no luck. I have tried Tools/Options/Security/Saved Passwords/Remove all/close OK and then entered a new password still with no luck. I have even tried my BT password as the New Password with no luck Can anybody help I am on Windows 8 Thunderbird 24.4.0

All Replies (3)

glen40
glen40 Question owner
more options

Update to above, I am now on Thunderbird 24.6.0 Thanks

GAUTAM24
GAUTAM24
more options

hello glen40, 

                    If all the efforts are not working you may try this which will definitely help you to get rid of the problem please visit this link.

https://support.mozilla.org/en-US/kb/master-password?esab=a&s=how+to+access+thinderbird+when+i+forget+password&r=1&as=s

regards, GAUTAM SHARMA

user01229325
user01229325
more options

The OP is getting an error message that the email password is not correct. I am not sure why you give him instructions for the Master password.

glen, if you have removed and replaced your saved passwords in Thunderbird and have confirmed that you know what your email password is by successfully logging into your account at the providers web mail site, I would start looking at your server settings. Incorrect server settings will cause the password error also. Get a current list of server settings from your provider and compare those with what you have in Thunderbird.