This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Thunderbird crash while I'm deleting emails ?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Matt

more options

I get a message that Thunderbird is Not Responding when I start deleting emails. Also I put some very important emails in archive and when I go to check them they are not there.

I get a message that Thunderbird is Not Responding when I start deleting emails. Also I put some very important emails in archive and when I go to check them they are not there.

All Replies (1)

more options

Does the same thing occur if you try Windows safe mode?

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.