Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to sync I get the error: Wrong Recovery Key. Sync will automatically retry this action.

  • 1 reply
  • 4 have this problem
  • 7 views
  • Last reply by guigs

EAngueira
EAngueira
more options

Well, I've run into a problem with Sync (new version). I am using Firefox 31. I went ahead and deleted my old account and created a new one as I wanted to be able to sync my bookmarks between devices. Unfortunately, when I created the new account and I did the sync, my Android devices ended up with a mixed mess of the bookmarks that were there and the bookmarks as they are now on my desktop. I wanted to clear the bookmarks from Sync so I deleted the account I had created (apparently, that's the only way to remove the saved data from the servers) and erased all the setting in Firefox on my devices. I went ahead an recreated the account again using the same email address and that went fine on my desktop. I was able to log into the accounts on my devices as well. Unfortunately, the Sync process isn't working as I now get the same error every time I try to sync: Wrong Recovery Key. Sync will automatically retry this action. I'm guessing I must have confused the server by deleting and then recreating the account with the same email address. Is there a solution to this issue that lets me keep the same user account?

Well, I've run into a problem with Sync (new version). I am using Firefox 31. I went ahead and deleted my old account and created a new one as I wanted to be able to sync my bookmarks between devices. Unfortunately, when I created the new account and I did the sync, my Android devices ended up with a mixed mess of the bookmarks that were there and the bookmarks as they are now on my desktop. I wanted to clear the bookmarks from Sync so I deleted the account I had created (apparently, that's the only way to remove the saved data from the servers) and erased all the setting in Firefox on my devices. I went ahead an recreated the account again using the same email address and that went fine on my desktop. I was able to log into the accounts on my devices as well. Unfortunately, the Sync process isn't working as I now get the same error every time I try to sync: Wrong Recovery Key. Sync will automatically retry this action. I'm guessing I must have confused the server by deleting and then recreating the account with the same email address. Is there a solution to this issue that lets me keep the same user account?

All Replies (1)

guigs
guigs
more options

There was a bug last week that had this error when the logs said there was a mismatched key. The work around was to remove the account (not delete) from the the device and add it again to get a new key from the new sync server. Try that.

If there are still issues, please grab some logs

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located ^

pastebin.mozilla.com is handy for grabbing the logs and sharing them via a link.