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Firefox opens flash content in wrong size and bad quality.

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by brunko

brunko
brunko
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I created flash content (virtual tour) in fixed size 800x600. There is a script which opens the content in new window but Mozilla opens just a cropped part of it. Even after maximizing the content the flash remains still cropped. There is also a problem with images inside the content because they are played in low quality. Other browsers do not have this problem and also screens with higher resolution (desktops) show it correctly on Mozilla. Any suggestions?

I created flash content (virtual tour) in fixed size 800x600. There is a script which opens the content in new window but Mozilla opens just a cropped part of it. Even after maximizing the content the flash remains still cropped. There is also a problem with images inside the content because they are played in low quality. Other browsers do not have this problem and also screens with higher resolution (desktops) show it correctly on Mozilla. Any suggestions?

Chosen solution

This could happen if your zoom level for the site is reduced from the default. The reason is that Firefox uses the zoom level to enlarge or reduce the space for Flash, but the Flash content itself is a fixed size and doesn't enlarge or shrink to fill the space.

I'm not a Flash developer so this might be completely unrelated, but what if you comment out this parameter: 

so.addParam("scale", "noscale");

I guess the risk that that the scaling could be hideous...

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All Replies (4)

Sourjobraato Banerjee
Sourjobraato Banerjee
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Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

brunko
brunko Question owner
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None of these help. Problem is that this problem occurs on more computers. Laptops mostly. Problem is with this content link text Even after maximizing browser window it still stays cropped. You can see it in attachment.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

This could happen if your zoom level for the site is reduced from the default. The reason is that Firefox uses the zoom level to enlarge or reduce the space for Flash, but the Flash content itself is a fixed size and doesn't enlarge or shrink to fill the space.

I'm not a Flash developer so this might be completely unrelated, but what if you comment out this parameter: 

so.addParam("scale", "noscale");

I guess the risk that that the scaling could be hideous...

brunko
brunko Question owner
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That helped. Than you.