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When I open emails and than click to close and go back to my inbox it won't let me

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

rosemarybales
rosemarybales
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This has just started this week. When I click on an email to read and then click to close it and go back to my inbox I get this message Document Expired

This document is no longer available.

The requested document is not available in Firefox's cache. 

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

Rosemary Bales


removed email address from public as per Forum rules and guidelines

This has just started this week. When I click on an email to read and then click to close it and go back to my inbox I get this message Document Expired This document is no longer available. The requested document is not available in Firefox's cache. As a security precaution, Firefox does not automatically re-request sensitive documents. Click Try Again to re-request the document from the website. Rosemary Bales removed email address from public as per [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum rules and guidelines]

Modified by James

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Read this answer in context 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.