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I use BT Mail. This morning after years without problems I found that when entering my email and pw i go back to home page. BT claim it is a compatibility issue

AllynMiller
AllynMiller
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I have been using BT Mail for years without any real problems. This morning I found that I can't get into my email and keying UN & PW just keeps sending me back to the BT home page. BT Support found it worked fine using Google Chrome so claim that it is a compatibility issue with Firefox and suggest I manage my email via Google Chrome.

I have been using BT Mail for years without any real problems. This morning I found that I can't get into my email and keying UN & PW just keeps sending me back to the BT home page. BT Support found it worked fine using Google Chrome so claim that it is a compatibility issue with Firefox and suggest I manage my email via Google Chrome.

Chosen solution

This can be caused by a cookie issue, or possibly by site changes that Firefox is not processing fully. That's why, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

This can be caused by a cookie issue, or possibly by site changes that Firefox is not processing fully. That's why, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?