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After login to ECR at maricopa County Superior Court cannot open court documents.

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  • Last reply by cor-el

lernerpc
lernerpc
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Lawyers in Arizona may access the Court documents in cases in which they are counsel of record. This is the ECR. The website is accessed with a username and pw. Documents are uploaded as pdf. I have tried to go to Options and make sure the action for pdf is done by Adobe, but it does not work. My OS is XP. Until about 10 days ago or less I was able to access the documents. Originally, the website had a message that prompted me to consider using a "different viewer." Now it does not have that prompt, but just will not allow opening the documents. We tried IE to no avail. Chrome, too. But the user name and pw seem to work with Windows 8 on a colleague's machine. IT at Maricopa County Superior Court supplied recommendations, but nothing worked.

Thanks.

Lawyers in Arizona may access the Court documents in cases in which they are counsel of record. This is the ECR. The website is accessed with a username and pw. Documents are uploaded as pdf. I have tried to go to Options and make sure the action for pdf is done by Adobe, but it does not work. My OS is XP. Until about 10 days ago or less I was able to access the documents. Originally, the website had a message that prompted me to consider using a "different viewer." Now it does not have that prompt, but just will not allow opening the documents. We tried IE to no avail. Chrome, too. But the user name and pw seem to work with Windows 8 on a colleague's machine. IT at Maricopa County Superior Court supplied recommendations, but nothing worked. Thanks.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Can you right-click the PDF link and save or open the PDF documents that way?

If there are problems with other browsers as well then that would suggest that something else is wrong.

Do you otherwise have problems with PDF files on that computer?

You can try to uninstall and reinstall the Adobe reader program in case something has gone wrong and you have ended up with a version that is not compatible with Windows XP.