This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Laptop stolen, how do we retrieve thunderbird email?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Toad-Hall

LA1811
LA1811
more options

Husbands laptop was stolen last night. He made a back up of his hard drive a couple of weeks ago but is worried he has lost his emails/email folders on thunderbird. He uses this as a business account so obviously very important to get info back. How can we retrieve it? Thanks

Husbands laptop was stolen last night. He made a back up of his hard drive a couple of weeks ago but is worried he has lost his emails/email folders on thunderbird. He uses this as a business account so obviously very important to get info back. How can we retrieve it? Thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I would strongly recommend that you immediately change any passwords which may have been stored on that laptop. eg: Webmail accounts and therefore Thunderbird, also websites that you logon to, etc .

If you have a backup then it will be located here: C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\

The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose: "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders".

More info on Profile Folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Backup info:

Move to a new PC:

Transfer data to a new Profile: