This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Clicking "Get started" when trying to Sign in to Sync on Portable FF, I get a blank screen. It works on installed FF. What can I do to get it to work portably?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by martinfors

more options

Portable Firefox: 1. I click on the "hamburger icon" in the top right 2. I click "Sign in to Sync" 3. I click "Get started" 4. I get a blank screen with no option to create new or log in to existing account.

Installer Firefox or Firefox Mobile: 1-3: Same as above 4. I get the form to sign up and enter my credentials 5. I don't get an activation e-mail

Portable Firefox: 1. I click on the "hamburger icon" in the top right 2. I click "Sign in to Sync" 3. I click "Get started" 4. I get a blank screen with no option to create new or log in to existing account. Installer Firefox or Firefox Mobile: 1-3: Same as above 4. I get the form to sign up and enter my credentials 5. I don't get an activation e-mail

All Replies (3)

more options

I've fixed the first problem, seeing a blank screen. This was due to Third party cookies. Apparently those has to be accepted.

But I still don't get any e-mail links to verify my account. I've tried to resend a couple of times from the Android app and from the portably installed version on Windows. I've also created a second account without any luck to be able to verify.

more options

Make sure that you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use the 'Ask me' cookie setting.

more options

I know. That's what I found out when I enabled all third party cookies like I mentioned in my reply to my own post.

But it still leaves me with the problem that e-mail verifications are never sent to me. Quite an important part of making Sync work...