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why since firefox upgraded to v.33 can I no longer connect to a flash chat room?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

vocaldix64
vocaldix64
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I have an XP Home Edition desktop computer. SP3. Cannot use another browser both Internet Explorer 8 and Google Chrome tell me I am not connected to the internet. My ISP is Comcast, my cable provider Broadband Boost fastest speed. I enjoyed going to a 1 2 3 Flash chat room for over 50 until Firefox upgraded to version 33. I can log-in to the website fine but cannot chat in a room. I cannot connect and my computer freezes when I try. I tried installing an earlier version of Firefox and it immediately upgraded to v.33 upon installation. Help!

I have an XP Home Edition desktop computer. SP3. Cannot use another browser both Internet Explorer 8 and Google Chrome tell me I am not connected to the internet. My ISP is Comcast, my cable provider Broadband Boost fastest speed. I enjoyed going to a 1 2 3 Flash chat room for over 50 until Firefox upgraded to version 33. I can log-in to the website fine but cannot chat in a room. I cannot connect and my computer freezes when I try. I tried installing an earlier version of Firefox and it immediately upgraded to v.33 upon installation. Help!

All Replies (3)

Brains Solutions
Brains Solutions
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Hello have you checked if there are any updates regarding Adobe Flash?

I tried to get myself to the chat and everything seems to work perfectly. So I assume that there is something to update.

Modified by Brains Solutions

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

FredMcD
FredMcD
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Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}