This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not DSL Connection messages when my connection to internet is ok!?

SolKorra
SolKorra
more options

Hi! Well, Today when I login in my account in DeviantART and I go to the profile page I see this message "No DSL Connection" "The router has not established a DSL connection to your local exchange. The DSL light on the router will blink while it is trying to connect, and stay on if it connects successfully.

Click here to recheck the connection status. If the router still cannot connect, contact your ISP for technical assistance." Really I don't know what happen!! I go to the messages, and other members profiles without problems. Is with my profile page only. I try in other web browser and I can go to my profile page without problems, so the problem is in my Forefox web browser, What can I do to solve this problem?? Any one can help me?

THanks!

Hi! Well, Today when I login in my account in DeviantART and I go to the profile page I see this message "No DSL Connection" "The router has not established a DSL connection to your local exchange. The DSL light on the router will blink while it is trying to connect, and stay on if it connects successfully. Click here to recheck the connection status. If the router still cannot connect, contact your ISP for technical assistance." Really I don't know what happen!! I go to the messages, and other members profiles without problems. Is with my profile page only. I try in other web browser and I can go to my profile page without problems, so the problem is in my Forefox web browser, What can I do to solve this problem?? Any one can help me? THanks!

All Replies (2)

FredMcD
FredMcD
more options

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

the-edmeister
the-edmeister
  • Moderator
more options

If you can load webpages, you must have an internet connection, don't you think?