This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem loading any website using Firefox

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by CoryMH

more options

I always need to move my mouse so that the loading process continues. Whenever I click the mouse to open up the browser, my home page, or any other website for that matter, does not load properly. You can see that it is trying to load (because there is that green circle moving clockwise in the tab) but if I do not move the mouse, it just stops. As long as I move the mouse, the loading process works just fine. I doubt if my security suite (bitdefender) has anything to do with it because if it were trying to block any website I type in, it should show a message, would it? I have done almost all of the troubleshooting steps suggested by firefox and have gone as far as uninstalling & reinstalling it but nothing seems to work. It has been going on for quite a while and I'm really, really pissed off. Hope somebody can shed light into this. Thanks.

I always need to move my mouse so that the loading process continues. Whenever I click the mouse to open up the browser, my home page, or any other website for that matter, does not load properly. You can see that it is trying to load (because there is that green circle moving clockwise in the tab) but if I do not move the mouse, it just stops. As long as I move the mouse, the loading process works just fine. I doubt if my security suite (bitdefender) has anything to do with it because if it were trying to block any website I type in, it should show a message, would it? I have done almost all of the troubleshooting steps suggested by firefox and have gone as far as uninstalling & reinstalling it but nothing seems to work. It has been going on for quite a while and I'm really, really pissed off. Hope somebody can shed light into this. Thanks.

All Replies (1)

more options

Hello,

Other users who experienced similar problems solved it by checking for malware. Check for suspicious extensions:

  • Tools (or New Fx Menu) > Add-ons > Extensions

Check your list of install programs in Windows - Control Panel > Programs and Features. Usually malware comes bundled with other applications, so if you sort by date and see several applications installed at the same day, it may be easier to find suspicious applications that way.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Let us know if that helps!