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Thunderbird sometimes takes 60-90 sec to delete a message. Turning antivirus off didn't help. ???

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  • Last reply by Wayne Mery

mmsinger
mmsinger
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I'm running TBird 31.3.0 in Windows8.1, using Kaspersky Pure 3.0 antivirus. Making an exception for TBird in Pure did not help. Also, turning Kaspersky completely off did not help either. What else can I do??

I'm running TBird 31.3.0 in Windows8.1, using Kaspersky Pure 3.0 antivirus. Making an exception for TBird in Pure did not help. Also, turning Kaspersky completely off did not help either. What else can I do??

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Wayne Mery
Wayne Mery
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My previous posting was to the wrong topic. Sorry.


FOr this topic,

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

- If no, then problem is either: bug in Thunderbird, in your Thunderbird profile, your mail provider. Please post into topic the contents of Help | Troubleshooting | copy text to clipboard

- If yes, (still in Windows safe mode) ... start Thunderbird normally 

   -- If problem is still gone, then cause is a program loaded during windows startup.  Possibilities include: antivirus SW, virus/malware, background downloads such as program updates
   -- If problem is NOT gone, then cause is likely a Thunderbird addon - eliminate them by disabling each one at a time in Tools | addons | extensions and restarting