This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Get message "Error creating account: Incoming server already exists."

more options

trying to set up new IMAP account and get message "Error creating account: Incoming server already exists." Changed settings manually, but same error message.

trying to set up new IMAP account and get message "Error creating account: Incoming server already exists." Changed settings manually, but same error message.

All Replies (1)

more options

ScottNH said

trying to set up new IMAP account and get message "Error creating account: Incoming server already exists." Changed settings manually, but same error message.

I have been getting this too (for the last two days - on at least a dozen tries). I am Running Win7 and already have three POP accounts. All definitely have the incoming server pop.googlemail.com

I wanted to add a new IMAP account, so in T'Bird

    Tools.... Account Settings
    Account Actions ..... Add Mail Account

Filled in

      my name, 
      the email address (abc.xyz@gmail.com - and in gmail this mail account                              
                     was created as IMAP), 
      password    (with a tick to remember this) 
       ... continue

and it then detected the mail setup as IMAP,

      Incoming :  IMAP, imap.googlemail.com , SSL
      Outgoing : SMTP, smtp.googlemail.com , SSL
      Username: abc.xyz@gmail.com

but when I then clicked on Done

    it said Error Creating Account - Incoming server already exists.

And if I then clicked on OK followed by Manual Config, it then showed in the Mail Account Setup

 Incoming: IMAP imap.googlemail.com  993   SSL/TLS  Normal Password

and again if I then clicked Done it gave the same error message as before. (and I have screenshots to support all of this).

But I do not know if someone has been working on a fix to T'Bird or googlemail, because just now when I did it yet again in order to make a final check that what I have been writing here is correct , this time I did NOT get the error message and the new account has been setup!!!!!

So do others find this has now been cleared too?