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I can't remove a browser redirect entitled "helpingtrk.com" despite executing HitmanPro, Malewarebytes, NOD32 and CCleaner

  • 2 replies
  • 1 has this problem
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  • Last reply by P220ST

P220ST
P220ST
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I use Window 7 OS and am infected by a browser redirect. It's always a variant of "helpingtrk.com/ . . ." . It appears on all browsers and follows to most Internet sites I visit.

It appears most frequently as a window with a redirect button that reads: ********* Dear Amazon.com user,


Congratulations! You have been randomly chosen to receive some exclusive gifts from our team (all worth over $50!)

We ask that you first participate in a quick, 30 second survey about your Amazon experience. (survey is 100% anonymous) No Thanks **********

The "Amazon.com" morphs to whatever website I'm on, but if followed to my lower L corner, it's perpetually trying to redirect to "helpingtrk.com/ . . . " . Tech support just left after an hour of failing to rectify the problem. My password protected Medscape.com site displayed with three separate redirects to 3 distinct vendors, but the bottom L was always addressed "www.helpingtrk.com/ . . ."

Sincerely, Mark

I use Window 7 OS and am infected by a browser redirect. It's always a variant of "helpingtrk.com/ . . ." . It appears on all browsers and follows to most Internet sites I visit. It appears most frequently as a window with a redirect button that reads: <nowiki>*********</nowiki> Dear Amazon.com user, Congratulations! You have been randomly chosen to receive some exclusive gifts from our team (all worth over $50!) We ask that you first participate in a quick, 30 second survey about your Amazon experience. (survey is 100% anonymous) No Thanks <nowiki>**********</nowiki> The "Amazon.com" morphs to whatever website I'm on, but if followed to my lower L corner, it's perpetually trying to redirect to "helpingtrk.com/ . . . " . Tech support just left after an hour of failing to rectify the problem. My password protected Medscape.com site displayed with three separate redirects to 3 distinct vendors, but the bottom L was always addressed "www.helpingtrk.com/ . . ." Sincerely, Mark

Modified by cor-el

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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See this - http://www.2-security.com/fix-helpingtrk-com-redirection/

P220ST
P220ST Question owner
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the-edmeister (Moderator),

I executed all the suggestions @ http://www.2-security.com/fix-helpingtrk-com-redirection/ prior to hiring a Windows browser expert. He came to me and spend two hours with my Windows 7 OS machine, inspecting all Firefox add-ons, and extensions before spending a healthy amount of time investigating my registry.

Two hours later he conceded failure. He did suggest consulting you about the following website and whether it has a positive track record with others so infected.

See: http://malwaretips.com/blogs/remove-browser-redirect-virus/

I look forward to your reply.

Sincerely, Mark