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Firefox changed viewing format from html to plain text during upgrade. Have not been able to find solution.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

TiffanyD
TiffanyD
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I have looked at the advice pages and have updated the page style and cleared the cache, but this has not fixed the issue.

I have looked at the advice pages and have updated the page style and cleared the cache, but this has not fixed the issue.

All Replies (2)

John99
John99
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You would appear to be using Firefox 31.0 That is outdated and not secure.

The first thing you should do is update Firefox

This will not be caused by an intentional Firefox change. It my be worth trying Firefox in its safe mode

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The Firefox 31.4.0 ESR version is still supported and has the latest security patches, so if you use that version then it is OK.

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window