Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Nothing happens when I click my Firefox icon.

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by John99

more options

It used to work, and then it started not opening when I clicked on it, but it would work again after a while. Now it does nothing at all. I've tried restarting my computer already and it didn't help at all. :/

It used to work, and then it started not opening when I clicked on it, but it would work again after a while. Now it does nothing at all. I've tried restarting my computer already and it didn't help at all. :/

All Replies (3)

more options

Hi TheEms2, I guess you posted from a phone.

  • Can you confirm is the problem device a desktop PC ?
    • Is that running Windows ?
  • Do you get any error messages ?
    • If so what are they ?

Try

  1. Starting in Firefox's Safe Mode
    Holding the Shift key down whilst clicking the icon to start Firefox should achieve that.
    See Diagnose Firefox issues using Troubleshoot Mode
  2. Checking security related software settings, and resetting the Firewall
  3. Try starting in Windows Safe Mode. That is often by using the F8 key when booting (unless Windows 8) http://windows.microsoft.com/en-gb/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
  4. This is a comprehensive listing of potential solutions http://kb.mozillazine.org/Browser_will_not_start_up
more options

It's is a desktop computer. A PowerSpec. I don't get any error messages. I held down the shift key and tried to open it and it still did nothing. Even Internet Explorer wouldn't open.

more options

If you have Internet Explorer &/or other programs also not starting up that looks NOT to be a Firefox issue.

It may be a Windows issue. It may relate to other third party software such as security related software.

It may be any number of other problems.