This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows 7 - Firefox Install never completes

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by philipp

JuliaAK
JuliaAK
more options

I am trying to download and install Firefox on a company computer. The install begins but seems to hang in one spot. The screen says "Downloading Firefox, One moment Firefox will launch as soon as the upgrade is complete." It is there in a perpetual state of downloading and never launches.

I am trying to download and install Firefox on a company computer. The install begins but seems to hang in one spot. The screen says "Downloading Firefox, One moment Firefox will launch as soon as the upgrade is complete." It is there in a perpetual state of downloading and never launches.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello JuliaAK, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/