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Can't "join" started hello conversation without camera on firefox

  • 4 replies
  • 1 has this problem
  • 10 views
  • Last reply by Gruber

Gruber
Gruber
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Hello there So as title says I can't join a conversation I started with Hello app. I can create the room, share the link and I receive a notification that my other partner connected, but we can't hear\see each other. We both have FF36. Also on his side when he joins the room, he can see a text in the middle saying "you are the first to join the room". Weird thing is that I can absolutely join other people room, and it works correctly! The thing I think I noticed is that people with a camera can start and " host" properly a call. Another guy i know with my same setup (no camera and only mic on a desktop pc) has my exact same issue, can't host but can join other people rooms with a camera. Unfortunately we tested only with people that use laptops with integrated camera, so I don't have other people with my setup that can try and test if what i say is true.

I don't know if I was clear enough on this, tell me if you need more info. We all had Windows machine, with win 7\8 no issue on that, different networks, ecc... only thing I noticed is that they all have a camera, me and the other guy don't.

Any suggestions? Thanks a lot!

PS is there any eta for Hello on Firefox for android? As of now I can join but I can't find a way to start a conversation!

Hello there So as title says I can't join a conversation I started with Hello app. I can create the room, share the link and I receive a notification that my other partner connected, but we can't hear\see each other. We both have FF36. Also on his side when he joins the room, he can see a text in the middle saying "you are the first to join the room". Weird thing is that I can absolutely join other people room, and it works correctly! The thing I think I noticed is that people with a camera can start and " host" properly a call. Another guy i know with my same setup (no camera and only mic on a desktop pc) has my exact same issue, can't host but can join other people rooms with a camera. Unfortunately we tested only with people that use laptops with integrated camera, so I don't have other people with my setup that can try and test if what i say is true. I don't know if I was clear enough on this, tell me if you need more info. We all had Windows machine, with win 7\8 no issue on that, different networks, ecc... only thing I noticed is that they all have a camera, me and the other guy don't. Any suggestions? Thanks a lot! PS is there any eta for Hello on Firefox for android? As of now I can join but I can't find a way to start a conversation!

Modified by Gruber

All Replies (4)

philipp
philipp
  • Moderator
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hi Gruber, the hello service is still in a beta phase, you have stumbled across a bug there - as you have already noticed, at the moment it is only possible to participate in a conversation from a device without a webcam when the other part is setting up the chat & send you a call link & not the other way round. this is getting tracked and addressed in bug #1106941. call generation from android devices is also on the roadmap, but it will be further down the line, so there is no ETA yet. let's hope that hello continues to improve and can cover more and more use-cases...

Gruber
Gruber Question owner
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Oh I see, thanks a lot for your very quick answer! Well then let's see and wait for this to be fixed! ;D

Dumb question, is there a way to "fool" FF that a camera is installed? Something via console or stuff? just to have a quick and dirty workaround to try maybe

philipp
philipp
  • Moderator
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there are various programs like https://manycam.com that install an (additional) virtual camera driver on your pc to apply some after effects and so forth - you could try if this is enough to trick firefox hello. i haven't tried that so far ;-)

Gruber
Gruber Question owner
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Wow it worked! I've used MagicCamera, installed set up an image and bang, camera starting and working! I was even able to join a "self hosted" call, used firefox Dev to host and joined via normal FF36 link on my own machine. Dunno if this can help but it totally works as a quick and dirty workaround, you have to install additional software tho, wich was the main appeal of the Hello App. Simple suggestion, can't Hello enable a virtual camera on the fly if no camera is found or stuff like that? Thanks a lot for your time and willingnes, hope some of this info will help!

Modified by Gruber