This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sometimes can't log into server or very slow to do so.green bar at bottom is fully lit and just sits there with wheel spinning like it is trying to hook up?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

more options

Does not happen all the time. Many time works no problems. When having problems seems to be that way for a while not just one email. Just did an email and wheel was spinning and trying to send. "Can't log on to server" I believe is what comes up. Hit cancel, went into sent file to see if went thru(sometimes it does when it says it didn't send) Not in sent file, started new email and redid it and it sent fine???

Have been told looks like thunderbird issue and not Provider?

My sent file is small. Thought this might be contributing so deleted most of old that I did not move in to client folders.

Does not happen all the time. Many time works no problems. When having problems seems to be that way for a while not just one email. Just did an email and wheel was spinning and trying to send. "Can't log on to server" I believe is what comes up. Hit cancel, went into sent file to see if went thru(sometimes it does when it says it didn't send) Not in sent file, started new email and redid it and it sent fine??? Have been told looks like thunderbird issue and not Provider? My sent file is small. Thought this might be contributing so deleted most of old that I did not move in to client folders.

Chosen solution

If it doesn't work at one time, but does again work later, it's unlikely the problem is with Thunderbird.

You may try to disable email scanning in your anti-virus software.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

If it doesn't work at one time, but does again work later, it's unlikely the problem is with Thunderbird.

You may try to disable email scanning in your anti-virus software.