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why is aol.com suddenly not responsive on my Mac running ios 10.9.5v and using Firefox 37.0.1?

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  • Last reply by FredMcD

trezzsc
trezzsc
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All of a sudden on my Mac running ios 10.9.5 and using Firefox 37.0.1, I am getting the spinning ball constantly when trying to do anything in aol.com....what is the problem and how can I fix it?

All of a sudden on my Mac running ios 10.9.5 and using Firefox 37.0.1, I am getting the spinning ball constantly when trying to do anything in aol.com....what is the problem and how can I fix it?

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.