Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by guigs

d_permana
d_permana
more options

Application Basics

Name: Firefox Version: 37.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

Report ID: bp-1a885494-e858-4394-94f5-07d4a2150503 Submitted: 17 minutes ago

Report ID: bp-040e3c7d-0476-4a19-b1cd-71b9b2150503 Submitted: 22 minutes ago

Report ID: bp-b464f518-1f48-4f30-a309-4266f2150503 Submitted: 44 minutes ago

Report ID: bp-f95df7f8-ec2d-4fed-9b66-9121c2150503 Submitted: 45 minutes ago

Report ID: bp-25494e4f-f868-4e13-81a6-83a1d2150503 Submitted: 45 minutes ago

All Crash Reports

Extensions

Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: wrc@avast.com

Name: IDM CC Version: 7.3.9 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 620M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Device ID: 0x0166 Device ID (GPU #2): 0x0de9 Direct2D Enabled: true DirectWrite Enabled: true (6.1.7600.16385) Driver Date: 9-16-2014 Driver Date (GPU #2): 10-12-2012 Driver Version: 10.18.10.3945 Driver Version (GPU #2): 9.18.13.717 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 07281025 Subsys ID (GPU #2): 07281025 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150415140819 browser.startup.homepage_override.buildID: 20150415140819 browser.startup.homepage_override.mstone: 37.0.2 extensions.lastAppVersion: 37.0.2 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 102016 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4

Experimental Features

Application Basics ------------------ Name: Firefox Version: 37.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-1a885494-e858-4394-94f5-07d4a2150503 Submitted: 17 minutes ago Report ID: bp-040e3c7d-0476-4a19-b1cd-71b9b2150503 Submitted: 22 minutes ago Report ID: bp-b464f518-1f48-4f30-a309-4266f2150503 Submitted: 44 minutes ago Report ID: bp-f95df7f8-ec2d-4fed-9b66-9121c2150503 Submitted: 45 minutes ago Report ID: bp-25494e4f-f868-4e13-81a6-83a1d2150503 Submitted: 45 minutes ago All Crash Reports Extensions ---------- Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: wrc@avast.com Name: IDM CC Version: 7.3.9 Enabled: false ID: mozilla_cc@internetdownloadmanager.com Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 620M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Device ID: 0x0166 Device ID (GPU #2): 0x0de9 Direct2D Enabled: true DirectWrite Enabled: true (6.1.7600.16385) Driver Date: 9-16-2014 Driver Date (GPU #2): 10-12-2012 Driver Version: 10.18.10.3945 Driver Version (GPU #2): 9.18.13.717 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 07281025 Subsys ID (GPU #2): 07281025 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150415140819 browser.startup.homepage_override.buildID: 20150415140819 browser.startup.homepage_override.mstone: 37.0.2 extensions.lastAppVersion: 37.0.2 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 102016 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4 Experimental Features ---------------------

All Replies (1)

guigs
guigs
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!