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video on BBC site, for example, will not play with Firefox, but will play with no problem in Safari

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

dvmx
dvmx
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Recently often I cannot play a news video on a website, for example, on this BBC page: http://www.bbc.com/news/world-asia-32658765, we get the message "This content doesn't seem to be working. Please try again later. I go immediately to same page in Safari and it plays just fine.

Recently often I cannot play a news video on a website, for example, on this BBC page: http://www.bbc.com/news/world-asia-32658765, we get the message "This content doesn't seem to be working. Please try again later. I go immediately to same page in Safari and it plays just fine.

All Replies (4)

FredMcD
FredMcD
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I checked the web page and found no problem.

Update your Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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After activating Flash on that page, I get an ad for Cartier watches, and then BBC video. Do you get the ad or does that not play either? (It's cruel when the ads work but not the content...)

dvmx
dvmx Question owner
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replaced flash player but problem with those videos continues-

"This content doesn't seem to be working"

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window