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Server settings fail but work elsewhere

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by trentg

trentg
trentg
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I've been trying to get Thunderbird to work on Windows 7 for a couple weeks now (not continuous but I've tried it a few times over this period.) It says it failed to find the server settings. All of the settings I enter are correct (and checked dozens of times.) The same settings work on the same machine in Windows 8.1 and in Mailbird (but I don't like it) on Windows 7. I've verified the settings with my email provider and they are correct, not to mention they match Thunderbird on Windows 8.1 on the same machine.

I've tried turning the Windows 7 firewall off but that didn't help. I've also tried a second account with basically the same settings except the email address and that doesn't work either. Not sure what else to try. Any ideas?

I've been trying to get Thunderbird to work on Windows 7 for a couple weeks now (not continuous but I've tried it a few times over this period.) It says it failed to find the server settings. All of the settings I enter are correct (and checked dozens of times.) The same settings work on the same machine in Windows 8.1 and in Mailbird (but I don't like it) on Windows 7. I've verified the settings with my email provider and they are correct, not to mention they match Thunderbird on Windows 8.1 on the same machine. I've tried turning the Windows 7 firewall off but that didn't help. I've also tried a second account with basically the same settings except the email address and that doesn't work either. Not sure what else to try. Any ideas?
Attached screenshots

Modified by trentg

Chosen solution

Try setting the outgoing security to SSL/TLS and the authentication for both incoming and outgoing to 'Normal password'. The reason your method fails may be because the usual security for an outgoing server on port 587 is STARTTLS, not SSL/TLS. Of course, the instructions below may well be incorrect, in which case try STARTTLS on port 587.

https://www.webnames.ca/help/email/Content/Resources/Articles/Email/Email_Client_Setup/Thunderbird/Thunderbird_17_IMAP_SSL.htm

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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You can always create the account manually in case the automatic detection fails. https://support.mozilla.org/en-US/kb/manual-account-configuration

trentg
trentg Question owner
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Thanks, however I am creating the account manually already as seen in the screenshot. The only thing I don't know is the authentication method which I figured Thunderbird could guess. I'm not sure even the email provider would know which one to use. I tried the typical ones like normal password but it still didn't work.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Try setting the outgoing security to SSL/TLS and the authentication for both incoming and outgoing to 'Normal password'. The reason your method fails may be because the usual security for an outgoing server on port 587 is STARTTLS, not SSL/TLS. Of course, the instructions below may well be incorrect, in which case try STARTTLS on port 587.

https://www.webnames.ca/help/email/Content/Resources/Articles/Email/Email_Client_Setup/Thunderbird/Thunderbird_17_IMAP_SSL.htm

trentg
trentg Question owner
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sfhowes, I tried doing that before but for some reason I couldn't get 587 and SSL to stick (it changes automatically when you change to those values), but with a little perseverance I got those values to stick and it works! Thanks.