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My e-mail is VERY slow and crashes when I click on a message--keeps saying Mozilla is not responding. How do I fix this?

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  • Last reply by Wayne Mery

sunbird
sunbird
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My account e-mail is VERY slow, when I click on it it says Mozilla is not responding. It takes anywhere from 30 seconds to several minutes to open a new message or to delete other messages. 

My other account works fine. What can I do to Fix this?
My account e-mail is VERY slow, when I click on it it says Mozilla is not responding. It takes anywhere from 30 seconds to several minutes to open a new message or to delete other messages. My other account works fine. What can I do to Fix this?

Chosen solution

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? Please reply to let us know results.

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Wayne Mery
Wayne Mery
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Chosen Solution

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? Please reply to let us know results.