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When deleting emails Thunderbird locks up and must be forced to close.

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by christ1

randy3215
randy3215
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Details are in the question! When deleting emails the program locks up/stops responding. When this happens I have to force it to close with the task manager, then open and start all over again. This has been happening for some time now and with previous Tbird versions.

Windows 8.1 Thunderbird 31.7

Details are in the question! When deleting emails the program locks up/stops responding. When this happens I have to force it to close with the task manager, then open and start all over again. This has been happening for some time now and with previous Tbird versions. Windows 8.1 Thunderbird 31.7

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

randy3215
randy3215 Question owner
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I only use Windows Defender

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?